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Frequently asked questions

How long does shipping take?

We try our best to ship items the same day that they are ordered. If that is not possible, we ship items on the next business day. Occasionally, an item may ship later than that, but if so, we will definitely let you know..

Standard shipping is USPS Priority Mail. That typically takes 2-3 business days here in the United States. There are some items that have free shipping. Those items are typically sent via First Class Mail and sometimes take a little longer for you to receive.


Flashgear.net and T. Payne Photography LLC can not be held liable for carrier delays or lost packages that are beyond our control. Once an item ships, it is the responsibility of the carrier. In the event of a lost package, we will work with you to find a resolution and if funds can be reimbursed from the shipping company, we will help you with that.

Do you ship to Canada?

Absolutely! We ship to Canada regularly. We use USPS Priority International, which typically takes about 5-7 business days for delivery.


What is the warranty?

Godox electronics (strobes, speedlights, triggers) are warrantied for 2 years from your date of purchase. Bulbs, Batteries, other wear and tear items, Drop, spills, acts of God, leaky batteries etc are NOT covered under warranty. If you have a warranty issue, please use the contact form so we can get you fixed up…


Non-Electronic items are warrantied for 30 days  against manufacturer defects. If you break the rods on your softbox or umbrella, that is on you, that is not a manufacturer defect. For questions, please use the contact form.. we will happily answer any question we can…

What is your return Policy?

We try to represent our items honestly and clearly. If you buy the wrong item or an item that isn’t compatible with your equipment, we will offer an exchange as long as the original item is returned in its original packaging and complete with no damage. Some exceptions apply. Otherwise, we typically do NOT accept returns. On occasion, we will make an exception. In the event of a return, you will be refunded upon return of the items in original packaging, complete with no damage and only after inspection. Shipping costs will be deducted from returned items as well as a 20% restocking fee.