Returns & Exchanges

We want you to be thrilled with your new purchase. However, if you need to return an item, we’re here to help.

Standard Return Policy

At FlashGear, we stand behind the quality of our products and want you to be satisfied with your purchase. If you are unsatisfied, you can return most merchandise within 7 calendar days and we will refund the purchase price, less original shipping costs and a 20% restocking fee. Some exceptions apply and in some instances the restocking fee may be waived.

There are a few important things to keep in mind when returning a product that you purchased from the FlashGear Store:

  • You have 7 calendar days from the date of delivery to return an item.
  • Claims for missing items or items damaged in transit must be received within 3 days of receipt of merchandise. Please refer to the next section for more details.
  • Merchandise must be in the original packaging with all components that were provided with the merchandise (ie. batteries, chargers, cables),
  • Returns must include a copy of the original invoice or packing slip.
  • Customer is responsible for covering the cost of shipping returned merchandise to FlashGear.

There are some items, however, that are ineligible for return, including:

  • Printed vinyl and canvas backdrops
  • Custom-made products
  • Products no longer in resalable condition or damaged from use.
  • Closeout merchandise
  • Refurbished equipment
  • Repair Parts
  • Equipment that has been used

Shipping Damage in Transit

Please inspect your package by opening shipping and retail boxes before accepting the delivery. Items may become damaged in transit even if the packaging does not show signs of damage. Do not accept delivery of packages that are visibly damaged without inspecting their contents. If any merchandise appears to be damaged, please refuse delivery of the item and write, “Refused due to damage” on the delivery receipt. Keep a copy of the delivery receipt with your notes regarding the damage and contact us immediately. Claims with outer packaging damage must be received within 3 days of receipt of merchandise.

Please keep all packing materials and boxes until you confirm all contents are in good working condition. If you discover any missing items or damage to merchandise after the shipment was accepted, notify us immediately. Claims for missing items or items damaged in transit must be received within 3 days of receipt of merchandise.

Refunds and Exchanges

FlashGear will issue a credit to the original payment method for properly returned merchandise. Please allow 1-2 billing cycles after return of merchandise for the credit to be processed and visible on the applicable payment statement.

  • If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancelation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
  • If you paid by PayPal, refunds will be issued to the original PayPal account.

Shipping and handling charges from the original order will not be refunded unless the merchandise is defective, as determined by FlashGear in its sole discretion.

Packages refused will be awarded product refund, less any shipping and fees incurred by FlashGear. If a package is refused due to damage in shipping, a replacement will be provided once the original is received by FlashGear.