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 18 reviews
by Ducky on
Awesome customer service! is THE place for all things flash/speedlights related- including accessories. Tim, with flashgear, takes the time to properly package, as well as ships your purchase promptly! You have excellent customer care before and after the sale. You will not find a better place than right here for all of your lighting needs! Will do business with in the future.

by Courtney on

The service that Tim gives is amazing. He takes the time to help figure out what you need. He isn't trying to just make a sale. My gear shipped way quicker than I expected. I had everything in just a few days. I highly recommend shopping here!!

by Anna H. on
Outstanding customer service

I won't buy from anywhere else. Tim's customer service is second to none!

by Scott Thompson on
Great Resource for Togs

Tim has been an invaluable resource for information & equipment. His responsiveness is top-notch as well as his dedication to the photography community. You need something, he'll get it or point you in the right direction!

by Tim Sorrells on
Buying products

I have ordered from the site about three times. Tim's fullfilment is spot on! Products arrived at my home quickly! Yes, I will buy again from Tim in the future. His warranty policy is excellent!

by James Magee on
Look no further...

In an age where many purchases are made online it’s refreshing to work with a online store operated by a person that believes is personalized customer service. 2 thumbs up.

by Robbie B on

I have ordered several items from Tim and he has not only advised me on which items will work best together for my specific photography needs. I've been able to improve my photography that I am giving to clients with his help and expertise. The shipping time is great. LOVE this company and I will suggest to anyone needing flash photography gear to contact Tim and order from only.

by Ron Warren on for the win! stays on top of the latest gear, has competitive prices, and here's the kicker, stands behind their products. Pretty sure this is a one man show, but he works tirelessly to get orders out quickly. If there is a problem, he owns it and fixes it or makes generous retributions, and truly approaches all his customers with integrity. I've ordered several items from flashgear with no issues for the most part. The one time there was a small issue (a beauty dish arrived a little dinged up) I mentioned it only regarding possibly future packaging as the small mar was not going to affect the efficiency of the dish, but they wanted it to be known that that take concerns seriously. I assume future packaging was addressed, but I also received a small refund against the price of the dish. Tim answers questions as quickly as he can, he fulfills orders quickly, and he will sometimes go to great pains to make sure a customer knows how their new purchase works sometimes via multiple emails and phone calls. As long as Tim is in charge, I have zero qualms about buying from

by Melissa Lile on
Great Customer Service

I've ordered a couple times from Tim. I appreciate how quickly he gets the orders shipped. My last order was placed on a Friday, and I received the order on Monday morning! Thank you for such great service! I highly recommend purchasing your products from him! He is always willing to help!

by Cathy Walbecq on

I purchased a couple AD200's and a TT350 flash from Tim a couple months ago. He didn't have the trigger I needed in stock, so he sent me a trigger to borrow until I was able to get one. No charge for that service. And, not only did my purchase arrive lightning fast, the day I got it, Tim made himself available to help me link them all together. When FB messages weren't getting the job done, Tim actually made me a couple videos that walked me through every little step. I'm sorry folks, but customer service like this does not exist in the world anymore. Tim Payne is an anomaly. You'll be doing yourself a huge favor by ordering your photography lighting from him.

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